The Standard Support Program is designed for customers who require a high level of application availability during normal business hours, five days a week.

Standard Support Program Features:

• 24 X 7 access to online:




• TAC - Technical Assistance Center online support


• FAQ


• Technical documentation downloads
  
  
• 9AM to 5PM ET M/F unlimited telephone coverage:
  
  
  
  • Netezza Performance Server® system hardware
  
  
  • Netezza Performance Server system software
  
  
  • Linux operating system
  
  
  • 2 hour telephone response on critical issues reported 9AM to 5PM ET M/F
  • Same day telephone response to serious and moderate issues
    
    
• One day of onsite Netezza Post-Installation User Maintenance Training
  
  
• Next day onsite emergency service of HP/Compaq Host and installation of on site spares