Netezza's Business Critical Support program is a comprehensive offering designed for customers who require maximum availability of their application environment. This program combines Netezza's multi-level storage redundancy technology, electronic support tools and Netezza's knowledgeable Customer Service Engineers to ensure the highest level of system availability.

Business Critical Support Program Features:

• 24 X 7 access to online:




• TAC - Technical Assistance Center online support


• FAQ


• Technical documentation downloads
  
  
• 24 X 7 critical priority one telephone coverage:




• Netezza Performance Server® system hardware


• Netezza Performance Server system software


• Linux operating system


• 2 hour telephone response on critical issues


• 2 hour telephone response on serious and moderate issues 9AM to 5PM ET M/F



• One day of onsite End User Maintenance Training
  
  
• 24 X 7, critical four-hour response onsite emergency service of HP/Compaq host and installation of onsite spares
  
  
• Advance overnight parts shipping